Frequently Asked Questions
Find quick answers to common questions about planning your island experience with IslandSol
— from booking tours to working with our concierge team.
🌺 About IslandSol
Q: Who is IslandSol?
A: IslandSol is your personal island concierge — we curate and connect you with the best local tours, activities, and experiences across the Caribbean. We partner with trusted operators and destination experts to bring you authentic adventures with seamless booking support. Based on previous guest experience we feel confident in recommending these tours.
Q: Do you operate the tours directly?
A: No. We work with verified, high-quality tour operators and affiliates. This allows us to showcase the very best options from each island — you book directly through our trusted partners while we guide you toward the perfect fit.
🏝️ Booking & Availability
Q: How do I book a tour or activity?
A: Simply select a tour or package and follow the booking link. You’ll complete your reservation securely through our trusted partner’s system.
Q: Can I customize or combine experiences?
A: Absolutely! Our IslandSol Concierge can create custom itineraries combining multiple tours, drivers, dining, and spa experiences — all tailored to your preferences.
Q: When should I book my experiences?
A: We recommend booking as early as possible, especially for popular activities or private tours. Many fill up weeks to months in advance. Our suggestion is to secure your reservation and if something comes up most companies have a 48 hour cancellation policy so you can adjust when needed. **Always check the specific cancellation policies
🧘♀️ Concierge Services
Q: What does the IslandSol Concierge do?
A: Our concierge helps travelers choose the right destinations, tours, and add-ons to fit their vibe — whether that’s romance, family adventure, or full relaxation. Think of us as your local insider with a personal touch.
Q: How can I reach the concierge?
A: Simply click “Connect with a Concierge” on any page and fill out the short form. A member of our team will reach out to begin planning your experience.
💳 Payments & Policies
Q: Who handles payments and refunds?
A: Payments are processed directly by our affiliate partners. Refunds and policy details are handled through their secure systems. We’re always here to assist if you need help navigating a refund or reschedule.
Q: Are there any extra fees when booking through IslandSol?
A: No — you pay the same, or better price as booking directly. In some cases, we offer exclusive perks or curated package deals that add even more value.
🌅 Destinations & Packages
Q: Which islands does IslandSol feature?
A: We currently showcase St. Thomas, St. John, St. Croix, Puerto Rico, and the Bahamas — each with handpicked experiences that reflect its unique culture and charm.
Q: What are Signature Packages?
A: Our Signature Packages are curated bundles of experiences — such as private drivers, dining, spa, and adventure activities — that can be personalized to your travel style. These are perfect when celebrating a special birthday, honeymoon or anniversary. We can also put together a family fun package when traveling with kids.
✈️ Before You Go
Q: Will I receive confirmations or itineraries?
A: Yes — you’ll receive email confirmations directly from the booking partner, along with directions, pickup details, and contact info for your tour operator.
Q: What if there’s bad weather or I need to cancel?
A: Weather policies vary by operator, but most offer flexible rescheduling or refunds for weather-related cancellations. Your booking confirmation will include full details.
🌴 Affiliate Transparency
Q: Does IslandSol earn a commission from bookings?
A: Yes, some links on our site are affiliate links, which means we may earn a small commission at no extra cost to you. This helps us maintain our guides and continue curating the best island experiences.